How to Order Online

CMC Rescue’s full-service website gives you immediate access to all of the products in our catalog, and more. It’s the fast and easy way to order from CMC Rescue. Online orders of in-stock merchandise are generally shipped within 24 hours. Ordering at cmcrescue.com is fast and secure. Just follow these five simple steps to place your order:

  1. To add an item from a product page, select the item, then click the blue “Add to Cart” button.  Verify the contents in your cart at any time by clicking on the rescue litter icon in the top right hand corner of the webpage.
  2. After verifying the contents within your cart when you’re finished shopping, click the green “Proceed to Checkout” button at the bottom-center of the shopping cart pop-up window.
  3. If you would like to check out as a guest, enter your email address and select the “Check out as a guest” option.  You will then be prompted to enter your shipping and payment information.
  4. If you have an existing account, provide your customer log in information.
  5. Fill in your payment information and billing address. Click the purchase button to get your confirmation order number and you’re officially done!

CMC Rescue will send you an order confirmation via email. An account is automatically created for you once you place your first order so you won’t have to enter all the information again when you order next.

 

How to Order by Telephone or Fax

Call CMC Customer Support at 800-235-5741 or 805-562-9120 (fax: 800-235-8951 or 805-562-9870). When ordering by telephone, please have your credit card available.

 

Purchase Orders (Government and Industrial Sales)

Purchase orders are accepted from government and industrial facilities with approved credit. Order may be placed by telephone, fax, email, or mail. CMC Rescue’s Government/Industrial Terms & Conditions apply to all such sales (a copy is available upon request). For bids and quotations, contact Customer Support at 800-235-5741 or 805-562-9120. Fax us at 800-235-8951 or 805-562-9870.

 

Contact a CMC Rescue Dealer

We are proud to offer a worldwide network of CMC Rescue Dealers. For a domestic CMC Rescue Dealer in your area, call CMC Customer Support at 800-235-5741 or 805-562-9120.  For dealers outside the United States, please refer to our International Dealers page on our website or contact Customer Support.

 

Security – Your Credit Card Information is Safe

Shopping at CMC Rescue is safe, using standard SSL, 40-bit encryption security features for all credit card and billing address entry areas. When you place an order on this site, your name, address, telephone number, e-mail address and credit card information will be collected. Once the information is in storage, our secure servers protect the information using advanced firewall technology.

 

We Protect Your Privacy

CMC Rescue is committed to protecting your privacy. We use the information we collect about you only to process orders and to provide a more personalized shopping experience. Your information is never shared with anyone. For more information, please read our privacy statement.

 

Ordering Terms and Conditions

By placing an order the customer acknowledges agreement to the terms and conditions stated below and acknowledges having read and understood the important warnings listed below. The customer further agrees that the laws of the state of California shall apply to the purchase or any dispute arising therefrom.

Prices. Prices are FOB Santa Barbara, California USA. All prices are subject to change without notice.

Sales Tax. All orders are subject to the current state tax rates applied based on the ship to address.

Specifications. Specifications in the catalog are based on each manufacturer’s representations. CMC Rescue, Inc. is not responsible for their accuracy or completeness. All specifications are subject to change without notice.

Payment. Payments shall be in the legal tender of the United States. Shipments may be held up to three weeks for the check to clear the bank. All fees incurred in collecting a past due account are the responsibility of the purchaser. A $20 service fee will be charged for any check returned by the bank.

Shipping. Delivery to the carrier constitutes delivery to the customer. Visible damage should be reported to the carrier when the package is received. Please notify CMC Rescue of any problems immediately. Claims reported more than 15 days after receipt may be denied.